Most writing instruments require very few repairs. However, there are a few common problems which you can solve fairly easily yourself – see our “QUICK TIPS” below.
- If our “Quick Tips” fail and you would like further specialist advice, please send us an email, with a short description of the problem, together with a photograph of your pen. Please allow us a few days to provide you with our expertise and recommendation.
Alternatively, you can contact the manufacturer, as a replacement part is the most likely requirement. Please see our list below for your brand of pen.
Fountain Pens: if not used regularly, writing can become patchy, due to a blockage in the feeder. This is more common if you use black ink. Sometimes pens can leak if shaken vigorously, dropped or taken full on a plane. The process below is the same for either leaks or inconsistent writing in the first instance.
Note: Using Washable blue ink reduces blocked pen problems significantly. Lawyers and accountants can be comfortable knowing blue ink is fully acceptable today!
- We recommend flushing the pen in cold water, using a converter – fill and empty the pen with cold water a few times.
- No Converter? – hold the front section under a cold water tap, (open section upwards) allowing water to flow through until it runs clear.
- Shake the pen out (cover well with a cloth or paper towel)
- Dry all parts thoroughly (including the inside of the cap – liquids attract liquids!)
- Try refilling with ink
- If the pen still doesn’t write consistently, you can bathe the front section fully submerged in a cup of water for a few hours. Then try washing through again.
Important Note: make sure all parts are dried thoroughly (using kitchen towel for example) – as liquid attracts liquid. The pen will continue to leak if you don’t have all parts dry to begin with. PS. don’t forget the inside of the cap – it can often do with a good rinse, but MUST also be dried thoroughly.
Ballpens: the most common reason the ballpen refill does not extend at the front, is when a pen is dropped on the tip, denting the aperture and preventing the refill from protruding through the now reduced hole.
- If the tip is made of metal ONLY: You can take a small screw driver and insert it into the tip (from the bottom of the tip up into the barrel).
- Gently but firmly, adjusting the angle of the screwdriver appropriately, press hard enough to push the dent out.
Important Note: It is very likely any gold or chrome plating was already damaged by the drop, however, this process will likely add a little further to the removal of the plating. The only other alternative to avoid this is to purchase a new replacement part.
Rollerballs: very occasionally rollerball refills leak.
- Take a pipe cleaner or rolled up kitchen towel with some lighter fluid or methylated spirits
- Wipe all surfaces until they are clean AND dry.
Important Note: ensure all parts are completely clean and dry before inserting a replacement refill.
Pencils: occasionally pencil mechanisms become blocked with short pieces of lead.
- Many high quality pencils come with their own pin to clear blocked mechanisms.
- No Steel Pin?: you can try the same approach, very gently using a new piece of lead (sometimes it’s successful) Note – paper clips, Apple iPhone pins do not fit and may cause damage.
- Open the jaws of the mechanism by pressing and holding down on the pencil press button,
- Insert the pin from the front of the pen, up into the open mechanism,
- Wiggle gently backwards and forwards until the pin moves freely,
- Turn the pencil upside down, allowing the loose lead to fall out.
- Try refilling the pencil with new lead.
Important Note: pencils dropped on their tip usually need a replacement mechanism (the screwdriver technique does not work with pencils!)
REPLACEMENT PARTS: the most common spare parts required are: broken ballpen or pencil mechanisms; for Fountain pens or Rollerballs – dropped nibs; cracked caps, barrels or front sections.
As manufacturers update models every few years, we simply aren’t able to carry the many many spare parts you might need “just in case”. Therefore the manufacturer is best able to support you with your specific need. Whilst we are happy to return a pen purchased from us on your behalf, together with a copy of the receipt, it saves time to go direct to the manufacturer.
Please see the list of major pen manufacturers below which provide this service.