The Pen Shop

ORDERS

  1. Phone or email us with your order including your phone number and delivery address.
    Phone:- 02 9948 9995
    Email:- dasipen@bigpond.com.au

DELIVERY

We offer  FREE DELIVERY  Australia wide by standard Australia Post service with the exception of low value parcels such as refills and ink bottles where minor charges apply.  Also for large volume products such as pen collectors boxes there is a charge.

Please understand that WE do not deliver your parcel. This is done by Australia Post or a courier.  We are not responsible for loss or delay of parcels.  We can provide you with a tracking number for all but low value parcels if you wish to ascertain the whereabouts of a parcel.  It is the recipient's responsibility to lodge any inquiries with Australia Post. 

SMALL PACKETS CONTAINING LOW VALUE ARTICLES SUCH AS REFILLS

Australia Post considers these small packets to be letters and tracking labels for parcels are not accepted. The cost of Letter Tracking Labels is $4.20 on top of our $4.00 postage charge which would make $8.20.  Since the contents of these small packets have an average value of around $30.00 this would make an unacceptable delivery charge to our customers so tracking of these small packets is impossible.  However we send a total of such packets in four figures annually and it is virtually unknown for one not to arrive because they are insignificant in appearance and therefore do not attract theft.  Australia Post says that an average delivery time for these packets between major centres on the East Coast is 2 -3 days.  But bearing in mind that Australia Post delivers milions of articles daily clearly not 100% of packets are delivered in this time.  On rare occasions such parcels may take several days but, as already stated, the chance of one not arriving is almost zero.  Please contact your post office to follow up such a packet.

URGENT DELIVERY

If you require something urgently we can offer Express Post at a cost of $15.00 which you would receive by midday the following day in Sydney, Melbourne, Brisbane, Adelaide and Gold Coast.  Delivery of Express Post to Perth takes two days.

SAME DAY DELIVERY IN SYDNEY

Courier delivery is available in Sydney and the cost is based on distance. A four hour delivery from our location in the Northern Suburbs to the CBD costs about $25.00.

INSURANCE

We recommend that you consider insuring parcels whose value exceeds $200.  Australia Post charges 2% of the parcel value for this.

                                              

                                                               

 

                                                                           

                                                                                 


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